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Terms and Conditions


Here you will find important information about the purchase on the Petiteé e-shop.


1. Conclusion of the contract:


The presentation of goods in the online store does not constitute a legally binding offer, but it is a non-binding online information catalog, which is merely a call for you to place binding orders. By clicking on the "order" button, you send a binding order for the goods in the shopping cart, which cannot include any change or other deviation from the presented goods. Confirmation of receipt of the order is issued immediately after sending the order and does not represent acceptance of the contract. We can either reject your order or accept it by sending an order confirmation email.


2. Withdraw from the contract


Right of withdrawal


You have the right to withdraw from this contract within 14 days without giving a reason.


The withdrawal period expires after 14 days from the day when the goods are physically taken over by you or another person listed by you other than the carrier. 


If you want to use the right to withdraw from the contract, you must inform us (Petra Pitelková, Evropská 1724/61, 160 00 Prague 6, Czech Republic, e-mail: about your decision and withdraw from this contract with a clear statement (e.g. by letter sent by post or e-mail). You can use the attached sample withdrawal form, but it is not mandatory.


Consequences of withdrawal


If you withdraw from this Agreement, we will refund all amounts paid to us, including delivery costs (excluding increased costs incurred as a result of choosing a delivery type other than the least expensive standard delivery type we offer), without undue delay and in any case no later than 14 days from the date on which we receive information about your decision to withdraw from this contract. Unless we expressly agree with you, we will refund these funds using the same payment method you used for the original transaction; in any case, you will not be charged any fees from this refund. We may delay your refund until we receive the goods back or until you provide proof that you have sent the goods back, whichever comes first.


You are obliged to send the goods back or hand them over to us or Česká pošta without undue delay and in any case no later than 14 days from the day you inform us that you are withdrawing from this contract. The deadline is met if you return the goods before the 14-day deadline.


We will pay the costs associated with returning the goods.


You are only liable for any reduction in the value of the goods that occurs due to handling it other than what is necessary concerning its nature, properties, and function.


End of instructions for withdrawal from the contract


Sample withdrawal form


Fill in this form and return it only if you wish to withdraw from the contract, to the address: Petiteé, Evropská 1724/61, 160 00 Prague 6, Czechia, e-mail:

I hereby declare * that I am withdrawing * from my contract:

on the purchase of the following goods *:

on the provision of the following service *:

ordered * / received * on:


Name of consumer (s):

Consumer address (es):

Signature of the consumer (s) (only if this form is transmitted in paper form):





* Strike out what does not apply.


3. Exclusion / termination of the right of withdrawal:


According to Section 1837 of the Czech Civil Code, the right of withdrawal is excluded in particular for contracts for the supply of goods which (a) have been modified according to the consumer's wishes or only for his person or (b) which are perishable or (c) have been delivered in closed packaging, after delivery it was removed from the packaging and for hygienic reasons it is not possible to return it.


5. Transport 


Delivery is possible only in the Czech Republic. In general, shipping is provided by Česká pošta. The goods are issued in quantities common to the household and only to final consumers.


6. Warranty


6.1 If the delivered goods have obvious material or manufacturing defects, including damage caused during transport, file a complaint with us regarding such damage either directly or through an employee of the relevant delivery service who delivers the goods, immediately after inspecting the goods after receipt. Claims for defects in the delivered goods (complaints) are asserted by us using the following contacts: Petiteé, Evropská 1724/61, 160 00 Prague 6, Czechia, e-mail:


6.2 We guarantee that the goods are not defective at the time they are delivered to you. In particular, we guarantee that at the moment you take over the goods:


the goods have the characteristics agreed upon by the parties or (if no agreement has been reached) the characteristics which we or the manufacturer describe or which you expect with regard to the nature of the goods and the relevant advertisement;


the goods may be used for the purposes for which we indicate or for the purposes for which the goods of that kind are normally used;

the goods are provided in an appropriate quantity, size, or weight;

the goods comply with legal requirements.


Unless otherwise stated, you can claim defective goods for defects that occur within 14 days of receipt. This does not apply to:


defects in an item sold at a discount, if it is a defect for which a lower price was agreed;

normal wear;

for a used item, a defect corresponding to the degree of normal use or wear and tear that the item had at the time you received the goods; or

cases excluded due to the nature of the goods.

You acknowledge that if you receive any gifts with your order, you cannot claim their defects.


You cannot make a claim for incorrect performance if you knew about the defect before receiving the goods or if you caused the defect yourself.


If a defect is found in the discounted/used goods, a reasonable discount may be applied rather than an exchange right.


6.3 If the defective performance constitutes a material breach of contract, you may:


demand the elimination of the defect by delivery of new goods without the defect or missing part;

request the removal of the defect by repair;

get a reasonable discount from the purchase price; or

withdraw from the contract.

When reporting a specific defect, you are obliged to inform us which of the above options you have chosen, either immediately or without undue delay.


If you choose any of the above options, the rights arising from the minor infringement will apply - see below.


In addition to cases where we are unable to deliver new goods without defects, replace parts or repair goods, you as a consumer are also entitled to a reasonable discount if we do not arrange a remedy within a reasonable time or if arranging a remedy would cause you considerable difficulties.


6.4 If the defective performance is a minor breach, you have the right to request the removal of the defect or a reasonable discount on the purchase price.


If we do not eliminate the defect in time or refuse to eliminate it, you can claim a reasonable discount on the purchase price or withdraw from the contract; This option can then be changed only with our consent.6.5 You can claim the elimination of a defect by delivery of a new item or replacement of its part in cases where it is possible to eliminate the defect, but the goods cannot be used a large number of defects. In such cases, you may and may withdraw from the contract.


If you do not report the defect without undue delay after you have been able to identify it with timely inspection and due care, the court will not grant you the rights from the defective. The same applies to a hidden defect that has not been reported without undue delay after you have been able to detect the defect with sufficient care, but no later than two years from the time the goods were handed over to you.


If you are entitled to have the defect remedied, you are also entitled to reimbursement of costs expediently incurred in exercising this right. This right must be exercised against us within one month after the expiration of the time for alleging a defect.


6.6 By providing a quality guarantee, it undertakes that the relevant goods will be fit for normal purposes or retain their usual properties.


The warranty period runs from the day the goods are delivered to you. If the goods have been sent to you according to the contract, the warranty period runs from the day the goods arrive at the designated place. If the purchased goods are to be put into service by a person other than us, the warranty period only begins on the day the goods are put into service, provided that you order the relevant service of putting the goods into service no later than three weeks after receiving the goods and provide the necessary assistance, and the synergies required to perform the service.


7. Transport costs:


Your order from Petiteé is delivered free of charge.


8. Payment:


Payment can generally be made by credit card (Mastercard, Visa, Maestro or American Express) or through PayPal. We do not provide discounts for fast payment. We reserve the right to offer only certain payment methods for the requested delivery, such as only the methods associated with the relevant credit rating, in order to limit our credit risks.


Payments via PayPal


You pay directly through your PayPal account. After placing the order, you will be redirected to the PayPal service, where you will agree on the price of the order. Once your PayPal account receives your approval, we will proceed with shipping - following the shipping deadline specified for the goods. After sending, the actual invoiced amount will be deducted from your PayPal account after deducting any discounts, coupons, etc. In the case of goods modified according to the customer's wishes or only for his person, the actual invoiced amount will be deducted from your PayPal account immediately after deducting any discounts, coupons, etc. .


Credit card payment


You pay immediately during the order by entering your credit card details. After sending, the actual invoiced amount will be deducted from your credit card after deducting any discounts, coupons, etc. In the case of goods modified according to the customer's wishes or only for his person, the actual invoiced amount will be deducted from your credit card immediately after deducting any discounts, coupons, etc. 


9. Prices:


Our prices are in CZK and include VAT in the amount stipulated by law.


10. Reservation of possession:


The goods remain our property until the price is paid in full.

11. Out-of-court dispute resolution:


You can address your complaints to the relevant public authorities responsible for consumer protection, such as the Czech Trade Inspection Authority. You can also use the out-of-court dispute resolution procedures of the Czech Trade Inspection Authority, which are described at, or the online platform for alternative dispute resolution offered by the European Commission on one of the online platforms, which are available at the following link


12. Exclusion of liability for third party references:


We use links to other websites on our website. The following applies to all these links: We expressly state that we do not influence the style and content of the linked pages. We hereby expressly dissociate ourselves from all content on all linked sites of other persons and do not accept this content as our own. This statement applies to all displayed links and to all content of the pages to which the links lead.


13. Language of the contract / storage of the order text:


The contract is concluded in the Czech language. The text of the order is not saved with us and after the completion of the order process it can no longer be accessed. However, you can print the text of your order immediately after sending it.


14. Photograph Rights


All rights to the photographs belong to Petra Pitelková. Their use without express prior consent is not permitted.


15. Information about the seller


Petra Pitelková

European 1724/61

160 00 Prague 6, Czech Republic

Tel .: +420 728 119 541


Company ID: 746 75 257 | Tax number: CZ8855190069


Protection of personal data


1. Introductory provision


Owned and operated by Petitee. cz, the website used to order and make wedding dresses to order, is Petra Pitelková, ID: 746 752 57 User with access to the website www. undertakes to comply with these terms and conditions.


2. Cookies


In accordance with the provisions of Section 89 of Act No. 127/2005 Coll., On Electronic Communications, we hereby inform you that our website uses so-called cookies. A cookie is a small text file that a visited website sends to your browser. It allows the site to record information about your visit, such as your preferred language and other settings, so that your next visit to the site is faster and more convenient. Cookies take up almost no space on your computer's disk, usually a few kilobytes in size. Cookies are not used to obtain any sensitive personal data. If you want to read more about cookies and you are interested in how they are used in advertising, we recommend, for example, the text of Google.


3. Copyright


Website www. are an author's work in the sense of § 2 of Act No. 121/2000 Coll., the Copyright Act, as amended. Any part of the content of the website may only be used for private purposes without consent. It is forbidden to publish, distribute, copy and use the content of the website in any way for commercial purposes without the prior express and written consent of the owner. In the event of copyright infringement, the owner will seek damages and all other claims.


4. Limitation of Liability


The content of the website is for information purposes only. The operator does not guarantee the accuracy and completeness of the information on this website. The operator is not liable for any damages incurred by the user as a result of following the content of the website and in connection with the use of this website.


5. Protection of personal data GDPR


The website collects, processes and stores personal data: name and surname, address of permanent residence, telephone, email, and body measurements on the basis of which we create a tailor-made cut. This information is provided by the user when filling out the order form, with a request to make a custom wedding dress. This data is collected, processed and stored by the petitee site via electronic media in a secure data repository. The provided personal data of the petitee website for the purpose of ordering wedding dresses is not passed on to third parties and this data is used only for communication with the customer.


The user has the rights arising from the provisions of § 11, § 12 and § 21 of Act No. 101/2000 Coll., On the protection of personal data, i.e. he has the right to access his personal data. If the user finds or believes that the Petiteé's wedding website is processing his personal data which is contrary to the protection of his private and personal life or contrary to the law, in particular if his personal data are inaccurate with regard to the purpose of their processing , may ask the Petiteé website for an explanation or may request that the Petiteé website remove and block personal data, carry out repairs, supplement or dispose. Contact via email address info@petitee. com.


You can read more about GDPR here:


6. Final provisions


The operator reserves the right to change the wording of these terms and conditions at any time. Should any of the provisions of these terms and conditions prove invalid or ineffective, this does not affect the validity and effectiveness of other provisions of these terms and conditions.


These terms and conditions of use are valid and effective on the day of their publication on the website


Done at Prague, 30 December 2020


© 2020 The operator of the website is the PETITEE website used to make custom dresses. Any publishing or downloading of content is prohibited.


Payment methods:

  • credit and debit cards




Payment Methods

Payment methods

- Credit and debit cards

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